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Customer Service

Delivery

Teldis offer a free standard next day (monday-friday) delivery service to mainland UK on all orders over the value of £400 net.

Current delivery costs on orders below £400 are:

  • £6.00+VAT for a citypack up to 5 kilo
  • £7.00+VAT for a parcel up to 10 kilos

Timed delivery services : by 10.30 and by 12.00 are available to most areas of the UK.

See following areas for exceptions; Remote Scotland and off-shore islands including Channel Islands and Isle of Man, postcodes IV3-IV63, KW1-KW14, PA20-PA40 PH19-PH50, timed delivery not available, next day up to 17.30 only and in some cases are a two day service only - for cost of delivery to these areas or any other delivery queries please contact Bobbie or our sales team.

Claims for shortage, damage or non-delivery.
Claims for shortage or damage in transit MUST be made within 3 days of receipt of the goods. Claims for non-delivery MUST be made within 7 days of the date of despatch. Claims made outside this period will probably be disallowed by the carriers.

Returns

Due to our strict testing procedures all kit must be re-tested before it goes back on the shelf. Please allow a handling charge.
To avoid a confusion, please give us a call and ask for RMA number before you send any equipment. Download Teldis Return Policy. Print RMA label.

Terms and Conditions

In these conditions, "the Seller" means Megalith/Teldis and "the Buyer" means the person, firm or company purchasing goods from the Seller under the contract between the Seller and the Buyer ("the Contract"). "The contract Goods" means the goods to be purchased under the Contract.

Acceptance of Order.
1 Orders are accepted by the Seller only upon and subject to these Conditions of Sale. The Contract shall be deemed to have been made when the Seller sent to the Buyer its Acceptance of Order Form with these Conditions attached thereto or upon despatch of the goods whichever is the earlier. The Acceptance of Order Form or despatch of the goods and these Conditions constitute the entire terms of the Contract and supersede any and all prior negotiations, representations, communications, agreements and contracts relating to the Contract Goods or to the Contract. The Buyer warrants that it has not entered into the Contract as a result of any representation, promise, warranty or agreement other than those contained in these Conditions.

Payment.
2 The Payment Date means the earlier of:
 (i) The on which an event described in Condition 9 occurs; or
 (ii) The specified on the Seller's Acceptance of Order Form for payment of the full price or of the last instalment of the price of the Contract Goods; or if no date is specified, 30 days after the date of the Seller’s Invoice.
3 Payment shall be made as specified on the Seller’s Acceptance of Order Form or Invoice and full payment for the Contract Goods shall be made not later than the Payment Date.
4 All sums unpaid after the Payment Date shall bear interest until the date of actual payment at a rate per annum equal to whichever is the greater of:
 (i) One per cent above the base rate for time being charged by Barclays Bank PLC; or
 (ii) Thirteen per cent.

Date of Delivery.
5 Any date for delivery given is an estimate only. The Seller does not bind itself to deliver on that date and shall not be liable for loss or damage arising directly or indirectly from the Seller's failure to deliver on that date; nor shall the Buyer be entitled to refuse to accept the Contract Goods or any of them because of late delivery of the Contract Goods or of any instalment of them.

Risk and ownership of Contract Goods and rights to terminate etc.
6 The Contract Goods shall be at the Buyer's risk as soon as they are delivered to the Buyer's vehicles or premises or otherwise to his order.
7 The Contract Goods shall remain the sole and absolute property of the Seller as legal and equitable owner until such time as the Buyer has paid the Seller all sums due to the Seller in respect of the Contract Goods and all other goods delivered on or before the Payment Date to the Buyer. The Buyer agrees and acknowledges that, until such time, he shall be in possession of the Contract Goods as bailee for the Seller and will, at no cost to the Seller, store the same on his premises separately from his own goods or those of any other person and in a manner which makes them readily identifiable as the goods of the Seller.
8 The Seller grants the Buyer a licence to sell the Contract Goods to customers by bona fide sales at full market value in the normal course of business. The Buyer shall until the Seller has received all sums due in respect of the Contract Goods and all other goods delivered on or before the Payment Date to the Buyer, hold on trust for the Seller the proceeds of all sales of the Contract Goods and shall not mingle the same with any other monies nor pay them into any overdrawn bank account.
9 If the Buyer shall commit any breach of these conditions or if any distress or execution shall be levied on any of the property or assets of the Buyer, or if the Buyer shall suspend payment of the Buyer's debts or any of them or shall make or offer to make any arrangement or composition with creditors, or commit any act of bankruptcy, or if any bankruptcy Petition or Order shall be presented or made against him, or if any interim receiver of the Buyer's property shall be appointed, or if (the Buyer being a company) any resolution or petition to wind up the Buyer's business or for an administration order in relation to the Buyer shall be passed or presented, or a Receiver, Administrative Receiver or Manager of its assets or any of them shall be appointed, or an administration order in relation to the Buyer shall be made, then, without prejudice to any other rights including rights to damages which the Seller might have:
 (i) Any sums due in respect of goods which have been delivered to the Buyer shall become payable forthwith; and
 (ii) The Buyer's rights to possession of and to sell the Contract Goods shall cease and the Seller shall be entitled to enter the Buyer's premises for the purposes of repossessing and to repossess all goods which are the property of the Seller; and
 (iii) The Seller shall be at liberty at any time thereafter to cancel by notice in writing to the Buyer all orders and contracts or any part thereof remaining unfulfilled between the Seller and the Buyer.

Warranties and Exclusions etc.
10 The Seller will at its option repair or replace free of charge or refund the purchase price of goods which are faulty by reason of defective materials or workmanship in manufacture or damage suffered prior to the risk in the goods passing to the Buyer, and will make up any short delivery, if and only if the Buyer;
 (i) Submits to the Seller a claim in writing giving details of such faults, damage or shortages within 3 days of delivery in the case of shortages or within 10 days of delivery to the Buyer/installation of the goods in other cases.
 (ii) Immediately the Seller so requests makes arrangements for the Seller's representatives to inspect and/or test the goods where they are kept or installed at a reasonable hour.
 (iii) Immediately the Seller so requests returns the goods to the Seller at the Buyer's expense.
11 The Seller may in its sole discretion supply goods ("replacement goods") to the Buyer by way of permanent or temporary replacement for goods alleged to be faulty. Replacement goods will, unless the Buyer at its own expense returns the allegedly faulty goods to the Seller within 14 days of the despatch by the Seller of the replacement goods, be deemed to be sold to the Buyer at the Seller's then current price, which will be payable forthwith at the expiry of the said 14 days.
12 Save as provided in Condition 10, no condition or warranty is made or given as to the life or wear of any goods or that they will be suitable for any particular purpose notwithstanding that such purpose may be known or made known to the Seller. Any term, warranty or condition to the contrary, whether express or implied by statute, common law or otherwise, is hereby excluded.
13 The Buyer is deemed to have and acknowledges that he has exercised his own skill and judgement in selecting the goods ordered and entering into this contract, and has not relied upon the skill, judgement or advice of the Seller. Any information or advice furnished to the Buyer shall not be deemed to form part of this contract and the Seller can accept no liability for any inaccuracies in such information or advice (whether or not such inaccuracies result from the Seller's negligence), nor for any losses, direct or indirect, arising out of or consequent upon or attributable to the Buyer's or any third party's having made use of or adopted in whole or in part any such information or advice given (whether negligently or otherwise) by or on behalf of the Seller.
14 Save as provided in Condition 10, the Seller shall be under no liability to the Buyer in contract, tort or otherwise, for losses, expenses or damage arising directly or indirectly from the Seller’s breach of contract or negligence (including negligence of servants or agents of the Seller) or from any other default; and in particular but without prejudice to the generality of the foregoing, shall be under no liability for any consequential losses.
15 The Seller's liability to the Buyer whether in contract tort or otherwise shall in any event be limited to the invoice value of the goods in respect of which such loss is claimed.
16 The Buyer shall indemnify the Seller against any liability of the Seller to customers of the Buyer or to other third parties, whether or not such liability is due to negligence on the part of the Seller, its servants or agents.
17 Acceptance of any goods returned due to error of the Buyer, whether in the terms of its order or otherwise, is entirely at the discretion of the Seller. Without prejudice to the generality of the foregoing, any such returns will only be accepted subject to a handling charge.

Patents and Trade Marks.
18 No representation is made or warranty given that any goods supplied do not infringe any letters patent, trade marks, registered designs or other similar industrial rights.

Proper Law and Arbitration.
19 The proper law of the contract shall be English law.
20 This Agreement is personal to the Buyer and should not be assigned by the buyer without the prior written approval of the Seller nor shall the Buyer without prior written approval, make this Agreement or the goods the subject of this agreement, subject to a security interest or otherwise encumber or transfer any of the rights granted herein. The Seller may, however, assign the benefit of this agreement.
21 The Contract (Rights of Third Parties) Act 1999 shall not apply to this Agreement so that only the parties to this Agreement shall be entitled to enforce the provisions of this Agreement save for any third parties specifically mentioned in this Agreement and any assignee of the Seller.

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